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My Account | |
How do I create an account? | |
1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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How do I edit my account information? | |
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
How much is my shipping? | |
Shipping costs vary depending upon the size and weight of your order. We strive to keep shipping costs as low as possible. | |
I forgot my password. | |
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
How do I return my product? | |
For sanitation reasons our products are non-returnable. The only exception to this rule would be if you were mistakenly sent the wrong product or the product you recieved was damaged. In those cases you can return the product for a replacement. Please contact Customer Service for a Return Authorization number by phone at (877) 453-3531. | |
I received the wrong product. | |
If you feel that you have received the wrong product, please contact Customer Service within 72 hours of receiving the product at (877) 453-3531. | |
What is your return policy? | |
For sanitation reasons we cannot accept returned products that have been opened. The only exception to this rule would be if the product you received was damaged. In that cases you can return the product for a replacement. Please contact Customer Service for a Return Authorization number at (877) 453-3531. | |
When will my order ship? | |
Orders placed prior to 12:00 PM Central Time Monday - Friday will be shipped that same day. Orders placed after 12:00 PM Central Time will be shipped the following business day. All orders placed over the weekend will ship on Monday. |